AI Concierge & Support

What it is

A concierge is not a chatbot with a script. It reads the knowledge you have written, answers in your voice, and works to a fixed list of things it is never allowed to say. When it does not know, it says so and passes the person to a human with the whole conversation already attached.

• Answers from your own knowledge, not from the open internet
• A written persona per brand: the voice, the job, and the hard limits
• A fixed list of prohibitions it cannot talk its way around, including never inventing a price and never claiming something is compliant
• Preset questions on the widget, so a visitor who does not know what to ask still gets somewhere
• Speak instead of typing, on the same box
• Every conversation written down, and every call metered per company
• A daily cap per visitor and per address, so one person cannot run up your bill

1. The widget posts the question to one shared door on the platform
2. The door loads that brand's persona document out of the shared brain, so correcting what it says never means changing a web page
3. Prices, where a brand has them, are read live from the price table and appended to the persona, which is why it can never quote an old number
4. The answer, the question and what it cost are recorded