Ticketing & Help Desk

What it is

The desk is shared by every product on the platform and filtered by company, product and brand, so one team can run several businesses without four inboxes and four logins. Every message keeps its full body, so “what did we actually send them?” is a click, not an argument.

• Tickets from any channel, assigned to a person or to an AI, with priority, tags, due dates and follow-ups
• Notes and a checklist inside every ticket
• Canned replies your team keeps, so the same answer is not retyped
• Read any email exactly as it went out, including why one failed
• Everything one person ever did, on one page: emails, tickets, uploads, purchases, signatures
• Filing addresses that tag what arrives, give it a reference number and reply automatically
• Replies land on the existing ticket instead of opening a new one
• An alarm when something sits too long, because a held message with no alarm is a lost message

1. An address or a form creates the ticket and routes it by what it says
2. Rules can answer immediately, and a sequence can follow on a schedule
3. Retention rules age old material out on their own, per category
4. Anything deleted goes to a holding tank first and can be restored